Have a question about ordering, delivery, or exchanges? Find answers to our most commonly asked questions below.
Where are your clothes sourced from?
Our pieces are carefully selected from US, UK, and European brands.
Do you offer delivery?
Yes. We offer same-day delivery within Accra and 24-hour delivery outside Accra. Delivery charges vary depending on your location.
Do you offer refunds?
No. We do not offer cash refunds. Eligible items can be exchanged for another item available in-store.
How long do I have to exchange an item?
Exchanges must be requested within 24 hours of delivery in Accra and 48 hours outside Accra.
What condition must an item be in for an exchange?
Items must be unworn, unwashed, undamaged, and have all original tags attached.
Can I exchange sale items?
No. Sale items are not eligible for exchange.
Who pays for delivery when exchanging an item?
If the exchange is due to the customer selecting the wrong size or item, the customer will cover the delivery costs. However, if the error is from El-fittings, we will cover all delivery costs associated with the exchange.
How can I know my correct size?
Sizing may vary between brands. Please check the size information provided for each item or contact us for assistance before placing your order.
