Question 1

Where are your clothes sourced from?

Accepted Answer

Our pieces are carefully selected from US, UK, and European brands.

Question 2

Do you offer delivery?

Accepted Answer

Yes. We offer same-day delivery within Accra and 24-hour delivery outside Accra. Delivery charges vary depending on your location.

Question 3

Do you offer refunds?

Accepted Answer

No. We do not offer cash refunds. Eligible items can be exchanged for another item available in-store.

Question 4

How long do I have to exchange an item?

Accepted Answer

Exchanges must be requested within 24 hours of delivery in Accra and 48 hours outside Accra.

Question 5

What condition must an item be in for an exchange?

Accepted Answer

Items must be unworn, unwashed, undamaged, and have all original tags attached.

Question 6

Can I exchange sale items?

Accepted Answer

No. Sale items are not eligible for exchange.

Question 7

Who pays for delivery when exchanging an item?

Accepted Answer

If the exchange is due to the customer selecting the wrong size or item, the customer will cover the delivery costs. If the error is from El-Fittings, we cover all delivery costs associated with the exchange.

Question 8

How can I know my correct size?

Accepted Answer

Sizing may vary between brands. Please check the size information provided for each item or contact us for assistance before placing your order.

FAQs